Privacy Policy

Who we are. Kratomvia Ltd, is the data controller for the personal data we collect through this site. Contact us at info@kratomvia.eu with any privacy questions.

What we collect. Order and account information (name, address, email, order history), and technical information such as IP address and browsing behaviour via cookies.

Why we collect it. To fulfil and ship your orders, provide customer support, and — only with your consent — send marketing communications about new products and offers.

Legal basis. We process your data to perform our contract with you (fulfilling orders), based on your consent (marketing emails), and to comply with our legal obligations (tax and accounting records).

Marketing consent. We only send marketing emails to customers who have actively opted in. You can withdraw consent at any time via the unsubscribe link in any email.

Your rights. Under the GDPR, you have the right to access, correct, delete, restrict, or export your personal data, and to object to certain processing. Contact info@kratomvia.eu to exercise these rights.

Third parties. We share data with the processors needed to run this store — including Shopify (our e-commerce platform), payment providers, our shipping carrier, and our email marketing platform for order and marketing communications. We do not sell your personal data.

Cookies. This site uses essential cookies required for core functions like the shopping cart and checkout, which cannot be switched off. Analytics and marketing cookies are only loaded after you give consent via our cookie banner, and you can change your preferences at any time.