Frequently asked questions

Orders within the EU arrive in 2-4 business days. UK and rest-of-Europe orders typically arrive in 3-6 business days.

Currently we ship across the EU and UK only, with more regions coming soon.

Shipping is free on all orders over €50. Orders below that threshold have a flat shipping rate calculated at checkout.

Yes — as soon as your order is dispatched, you'll receive an email with a tracking link so you can follow it every step of the way.

Unworn items in their original packaging with tags attached can be returned within 14 days of delivery for a full refund.

Email us at support@kratomvia.eu with your order number and the reason for your return, and we'll confirm the next steps and the return address.

Once we receive and inspect your returned item, we process refunds to your original payment method within 14 days, in line with EU consumer protection rules.

Contact us within 14 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost to you.

Check the size guide on each product page — our sizing is based on EU shoe size ranges, so simply match your usual shoe size to the corresponding sock size.

Yes. Kratomvia socks are true to size and designed with a snug, supportive fit that holds its shape over time. If you're between sizes, we recommend sizing up for a more relaxed fit.

Yes — contact support@kratomvia.eu within 14 days of delivery and we'll help arrange an exchange, subject to stock availability.

Machine wash cold, inside out, and air dry to preserve the compression fit and grip strips. Avoid tumble drying or ironing, as heat can damage the silicone grip pattern.

Our silicone anti-slip strips are bonded to withstand repeated washing and heavy use, and are tested across 10,000+ movements. Following the care instructions above will help them last even longer.

We accept all major credit cards, Apple Pay, Google Pay, and other regional payment methods at checkout.

We process orders quickly, so contact support@kratomvia.eu as soon as possible if you need to make a change. We'll do our best to help before it ships.

Yes. All payments are processed through Shopify's secure, PCI-compliant checkout — we never see or store your full card details.

All Kratomvia socks are covered by our 30-day money-back guarantee against manufacturing defects.

Precision-placed silicone grip strips on the sole keep your foot locked in place inside your shoe, reducing slippage during sprints, sharp turns and explosive movements — while a breathable knit keeps your feet cool and dry.

They're designed for football, running, gym training, padel, tennis and other high-intensity sports — anywhere you need extra grip, stability and comfort.